SOFBAC Mail AssistantSOFBAC Mail Assistant

Get started in five steps

Connect a mailbox

Enter the mailbox address and connection settings; test the connection.

Choose a reply template

Select an acknowledgment and edit the wording.

Create a rule

Set conditions such as recipient, sender or subject, and assign a template.

Set your signature and notifications

Assign your HTML signature and configure notifications.

Test and activate

Send a test inquiry, review the result and enable the rule.

How rules work

When a new message matches your conditions, the selected template is used. You can edit, disable, delete and test rules.

IF a matching contact-form inquiry arrives

THEN send the selected acknowledgment

Reply only once per inquiry and prevent automatic reply loops.

Notifications

Notify responsible team members about new inquiries and important events. You choose recipients and conditions.